Redeeming Digital Vouchers
Free digital resources that accompany your book
If your book is accompanied by digital resources, these will be available for download from either the book page on this website, or our digital Singing Dragon library.
If your book does not have a voucher code
If your book does not have a code printed inside, then the free resources will be available on the book page on this website. Search for the book by author or title in the search bar, then click on the link below the book description to download your free resources.
If your book has a voucher code
If your book has a voucher code (printed inside the book) you will need to enter this code at the following:
For books published by Jessica Kingsley Publishers
For books published by Singing Dragon
Enter the code when prompted and you will get an option to download the resources and save to your personal library.
If you are unable to download the resources, please visit https://papertrell.freshdesk.com/support/home
If the code does not seem to work please check the following before contacting us:
- Are you using the correct library? A code for a Singing Dragon book can only be used on the Singing Dragon Library.
- Voucher codes can only be redeemed via the specific redeem webpages mentioned above. Do not enter the code in the ‘Redeem your offer’ field on the homepage of the libraries.
- Once you have inputted your code you should be automatically redirected to the product, or to your personal library, where all of your downloads are stored. Check your My Library to see if the product has been downloaded.
- In your My Library, you need to click on the cover image for the product to access the material. Do not click on DETAILS, as this redirects you to the homepage.
If you are still experiencing problems check out this handy FAQ for customers: https://papertrell.freshdesk.com/support/solutions/folders/3000010468